Privacy Policy

Effective date: 25th May 2018  Last updated: 25th May 2018

At ThorroldFox, your privacy is extremely important to us and we would like you to understand how we collect, use and share information about you.

We will:
  • Only store your personal information for as long as we have reason to.
  • Aim to be as open and transparent as possible on how we obtain, use and share your personal data.
This Privacy Policy applies to data obtained when you visit or use the ThorroldFox site or related products and services.

For the purposes of this policy, we will refer to ThorroldFox as “we” or “us” and ThorroldFox products and services (such as the ThorroldFox site and our IP Monitor software) as “Services”.

Information we collect

We only collect information about you if there is reason to do so. For example, to improve our services, to communicate with you or to provide the services that you use.

Information you provide to us

Currently, the only way you can provide information to us is if you contact ThorroldFox support. In order to deal with your query and respond to you, we request some personal information from you so that we may respond to your query.

Information we collect automatically

We collect some information about you automatically. This information includes:
  • Logging: Like most other online services, we collect information about you automatically that is made available to us by your web browser, device or information that is available to us from our own servers.
    Such information includes your IP address, browser type, device operating system, browser language and culture, referring sites and the date and time of access.
    We also collect the same log information above when you download ThorroldFox software and contact ThorroldFox support via the Contact Us page.

  • Information from cookies & other technologies: Please view our cookie policy for a brief description of what cookies are and how we use them on the ThorroldFox site.
    ThorroldFox makes use of other tools and services provided by third parties (such as Google Analytics) to help us identify and track visitor site usage.

How and why we use this information

We use the information described above for the following purposes:
  • To improve and develop our Services. Examples could include adding translations to the ThorroldFox site or improving the ways in which you are able contact us.

  • To analyse and better understand how users use and interact with our Services. This allows us to fix issues with and improve our Services and make them easier to use.

  • To monitor and prevent any issues with our Services, protect the security of our Services, detect and prevent fraudulent activity and other illegal activities, fight spam, and protect the rights and property of ThorroldFox and others, which may result in us declining the use of our Services.

  • To communicate with you regarding queries or issues you have raised through contacting us.

Legal Bases for Collecting and Using Information

For users who reside within the European Union (EU), our use of your information is based on the grounds that:
  1. The use is necessary in order for us to fulfil our commitments to you under our terms of service or other agreements. For example, to respond to a query you raised with us via our contact page.

  2. We have a legitimate interest in using your information. For example, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to better understand user retention and attrition, to monitor and prevent any problems with our Services.

  3. You have given us your consent. For example before we place certain cookies on your device and access and analyse them later on as described in our Cookie Policy.
You must be at least 16 years old or the required minimum age in your country to use our Services. Additionally, if you are not old enough to have authority over accepting our terms and policy agreements in your country, your parent or guardian must agree on your behalf.

Sharing Information

How We Share Information

ThorroldFox does not sell your information to third parties.

We may share information about you under certain circumstances which we have described below and with appropriate safeguards on your privacy:
  • Employees: We may share your information with employees that need to know in order to help us provide our services or to process the information on our behalf. We require all employees to follow this privacy policy for personal information that we share with them.

  • Third party vendors: We may share information about you with third party vendors who need to know information to provide services to us.
    Such third party vendors include those that help us understand and improve our Services (for example analytics providers such as Google) who may need information about you in order to, for example, allow us to analyse how users use our Services (such as user flow on the ThorroldFox web site).

  • Legal requests: We may share information about you in response to a subpoena, court order or other governmental request.

  • Business transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that ThorroldFox goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.

How Long We Keep Information

We generally remove information about you when we no longer need it for the purposes described above and we are not legally required to keep it.

For example, ThorroldFox web server logs that record information about visitors to the ThorroldFox web site are kept for 30 days. These logs usually contain information such as the visitor's IP address, browser information and operating system. This information is kept for approximately 30 days before being retired.
We hold onto this information so that we can analyse web traffic to our Services or investigate issues with our Services.
Once removed, this data may remain within one of our backups until replaced with newer versions.


Unfortunately, no online service is 100% secure. However, at ThorroldFox security is taken extremely seriously and we do our very best to protect the information we have about you against unauthorised access, modification or destruction.


You have some options available when it comes to information about you:
  • Block cookies: Currently, ThorroldFox does not support 'do not track' reports across all of our services. You can, however, delete cookies from your browser before visiting the ThorroldFox web site and/or instruct your browser to reject cookies.

  • Withdraw analytics consent: If you initially agreed to our use of cookies for analytics but have changed your mind, you can withdraw your consent at the bottom of our cookies policy page. Once you have done this, your data will no longer be used for analytics on our site but your data may still be stored for up to one month afterwards until the analytics statistics are overwritten or deleted.

Transfer of Information

ThorroldFox Services are based in the UK and as a result, information stored about you will be transferred to the United Kingdom and the European Union. However, due to uncertainty with Brexit, this may mean after the UK leaves the European Union, your data will be transferred and stored outside of the EU. We will update this Privacy Policy as soon as we are aware of changes that may impact this.

When sharing your information with third party entities that are outisde of the European Union or European Economic Area (EEA), we will take appropriate measures to ensure the recipient safeguards your data in accordance with this Privacy Policy as required by applicable law. Such measures include:
  • For US based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield.

You may contact us for more information regarding the steps we take to protect your data when transferring it outside of the European Union.

Third Party Ads and Analytics Services

Ads that appear on any of our Services may be delivered by advertising networks. These ad networks and analytics providers may set tracking technologies (like cookies) to collect information about your use of our Services and across other web sites and online services. These technologies allow these third parties to recognise your device to compile information about you or others who use your device. This information allows us and other companies to, among other things, analyse and track usage, determine the popularity of certain content and deliver advertisements that may be more targeted to your interests.

Please note this Privacy Policy only covers the collection of information by ThorroldFox and does not cover the collection of information by any third party advertisers or analytics providers.
Please visit our cookie policy for more information on what cookies may belong to third party services that we use and links to their respective Privacy Policies.

Updates to Our Privacy Policy

Although most of the changes we make to this Privacy Policy will be small, ThorroldFox may change this policy in the future.
We encourage our users and site visitors to frequently check for updates to this Privacy Policy. To help make it clearer that we have made changes to this policy, we will notify you by updating the 'Last updated' date at the top of this notice and, in some cases, add an additional message on our web site.

How to Contact Us

If you have any questions or queries regarding our Privacy Policy or our usage of your information, please contact us.

By using ThorroldFox services, products and interacting with us, you agree to the terms of this Privacy Policy. You should not use these Services if you do not agree with this Privacy Policy.